Last updated: 14 February 2020
2. What kinds of personal information do we collect?
3. How do we collect your personal information?
Verification data is collected from customers (or customers of resellers) who use our services. We require customers to obtain your express consent before they provide your personal information to us. Verification data is collected by us through electronic interfaces with our customers and resellers.
Otherwise, we usually collect personal information directly from you. Sometimes we may collect your personal information from a third party, such as where someone who knows you provides us with your information so we can contact you. We may also collect personal information from public sources.
Collection can occur in a number of different ways, such as by online forms, email, telephone, mail and in person.
4. How do we hold your personal information?
Our data verification services are provided in real time. We hold the verification data while we provide this service and it is then deleted once the service has been provided and check results have been delivered back to our customer.
Other personal information is held in various ways, such as in an electronic database which may be hosted by a third-party service provider. We take physical and electronic security measures to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure. This may include restricting access to personal information, entering into confidentiality agreements with third parties and using current technological protection measures.
5. What are the purposes for which we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose verification data only for the purpose of providing data verification services, which includes the return of a check result to the customer that has requested it.
We collect, hold, use and disclose other information for the following purposes:
6. Do we disclose personal information to overseas recipients?
All of our services are provided from Australia. The only circumstance in which we disclose personal information to an overseas recipient is where we are asked to match verification data against data held by an entity. This may result in your personal information being disclosed to recipients in countries such as New Zealand, the United States and the United Kingdom. Otherwise, we do not disclose personal information to overseas recipients.
7. How can you access, update or seek correction of your personal information?
You can contact us to ask for access to your personal information held by us or request to have it updated or corrected. To protect your personal information, we will always confirm your identity before giving access or making any change. In limited circumstances, we may decline your request to access or to update your personal information. If that happens, we will provide you a written reason for our decision.
Generally, there is no cost for accessing your personal information unless the request is complex, resource intensive or we incur additional costs in providing you with access. If there is a charge, it will be reasonable, and we will let you know what it is going to be so that you can agree to it before we proceed.
If you wish to have your personal information removed from our records, you may request that your personal information be removed or destroyed. It may not always be possible to comply with your request.
8. Who do we disclose personal information to?
We disclose verification data to various organisations in order to match verification data you provide to us with the records held by them, as well as to our customer who has requested verification services. Further information about the types of data verification services we provide, including the data sources we use, is available on our website.
We may disclose other personal information to our agents and contractors. If we do this, we generally require the third party to protect personal information in the same way we do.
We may also disclose personal information to public authorities if we are required to do so by law.
We will never sell your personal information to anyone else.
9. Can you deal with us anonymously?
In some cases, you may be able to deal with us anonymously (for example, browsing our website or making an enquiry about our services). However, it is generally not practicable for us to deal with you anonymously on an ongoing basis. If we cannot collect personal information about you, we may not be able to provide you with our services or otherwise respond or deal with you.
10. How do you make a complaint?
If you have any questions or concerns about this Policy or how your personal information is handled by us, you may contact us. Our contact details are at the end of this Policy.
We will aim to respond to your request or complaint promptly. We take all complaints seriously and are committed to a quick and fair resolution.
You may also make a complaint to the Office of the Australian Information Commissioner (phone 1300 363 992) or the New Zealand Office of the Privacy Commissioner (phone 0800 803 909). Their websites also contains further information about making complaints relating to privacy.
11. How do we change this Policy?
We may change this Policy at any time without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
You can download the latest copy of the Policy at www.rapidid.com/privacy.
12. How do you contact us?
You can contact us by using the live chat feature on our website, by emailing our privacy officer at email@example.com.